Our collections include jewelry crafted in precious materials such as 925 sterling silver, gold-plated sterling silver, and
selected gold designs. The exact material, plating, and product details are
clearly mentioned on each product page.

925 sterling silver contains 92.5% pure silver, combined with a small percentage of other metals to improve strength and durability. It is a widely recognized standard for authentic sterling silver jewelry.

Yes. Authenticity and transparency are important to us. Every product page includes clear information about the material, finish, and plating used in the piece.

Our collections are thoughtfully curated from skilled manufacturers and artisans. Some pieces may include handcrafted or hand-finished details, while others are produced using modern jewelry-making techniques.

We make every effort to represent each product as accurately as possible. However, slight variations in colour may occur due to lighting, photography, and individual screen settings. Hand-finished pieces may also have subtle variations that make each one unique.

Skin sensitivity differs from person to person. The materials used in each piece are listed on the product page so you can make an informed choice. We recommend avoiding a product if you are sensitive or
allergic to any of the listed materials.

Yes. Sterling silver can naturally tarnish over time when exposed to air, moisture, perfumes, lotions, or chemicals. Tarnishing does not mean the silver is inauthentic and can usually be reduced with proper care and gentle cleaning.

To help preserve your jewelry:

• Keep it away from water, perfumes, lotions, hairsprays, and household chemicals.
  
• Remove it before showering, swimming, exercising, or sleeping.
  
• Gently wipe it with a soft, dry cloth after wearing.
  
• Store each piece separately in a dry, airtight pouch or jewelry box.
  
• Avoid using abrasive cleaners on plated or oxidized jewelry.

Many of our designs are selected for everyday wear. However, all jewelry should be handled with care. Regular exposure to water, sweat,chemicals, and friction may gradually affect the finish or plating.

The life of gold plating depends on how frequently the jewelry is worn and how it is cared for. Exposure to water, perfume, sweat, skincare products, and friction can cause the plating to fade over time. Proper
storage and care can help preserve the finish.

Oxidized jewelry is intentionally darkened to create an antique finish. Avoid using silver-polishing solutions or abrasive cloths, as they may remove the oxidized detailing. Gently wipe the piece with a soft, dry cloth instead.

Orders can be placed directly through our website or instagram. Select your preferred product, choose the available size or variation, add it to your cart, and complete the checkout process.

Yes, you may place order through Instagram.

Yes. Once your order has been successfully placed, a confirmation email will be sent to the email address provided at checkout. Please check your spam or junk folder if you do not receive it.

We begin preparing orders as quickly as possible. Please contact us within 2 hour of placing your order if you need to request a change or cancellation. Once an order has been processed or shipped, changes may no longer be possible.

Please contact us immediately with your order number and the correct address. We will try to update it before dispatch, but we cannot guarantee changes once the order has been processed or shipped.

The available payment methods will be displayed securely during checkout. These may include major credit cards and other payment options supported by our payment provider.

We currently ship within [Canada / Canada and the United States / selected international locations]. Available shipping destinations and charges will be displayed during checkout.

Orders are generally processed within 2-3 days. Processing time is separate from shipping time and may be longer during launches, festive periods, promotions, or public holidays.

Estimated delivery times depend on your location and the shipping method selected at checkout. These timelines are estimates and may be affected by courier delays, weather conditions, customs, or other circumstances outside our control.

Where tracked shipping is available, tracking details will be emailed once your order has been dispatched.

International customers may be responsible for customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. These charges are not controlled by Ratnaura and are generally not included in the product or shipping price unless stated otherwise.

Once an order is with the courier, delays may occasionally occur. Please review your tracking information first. If there has been no update for an extended period, contact us at ratnaura9@gmail.com, and we
will help you review the shipment status.

Please check around the delivery location, with household members, neighbours, building management, or the courier. If the package is still missing, contact us and the courier as soon as possible. Ratnaura is not
responsible for packages lost after confirmed delivery, but we will assist
where reasonably possible.

Every Ratnaura piece is carefully inspected before it is packed and shipped. We provide detailed product photographs, descriptions, and measurements, and we are happy to share additional photos or videos before you place your order.

Due to the personal and delicate nature of jewelry, we do not accept returns or exchanges for change of mind, personal preference, sizing concerns, or minor differences caused by lighting, photography, or screen settings.

Returns or replacements are considered only if the product received is defective, damaged, incorrect, or missing from the confirmed order.

Yes. A complete and continuous package-opening video is mandatory for all claims relating to defective, damaged, incorrect, or missing products.

The video must:

• Begin before the package is opened
  
• Clearly show the sealed outer packaging and shipping label
  
• Capture the complete opening process without pauses, cuts, or edits
  
• Clearly show the product and the reported issue Claims submitted without a valid opening video will not be eligible for a return, replacement, store credit, or refund.

Please contact us within 48 hours of delivery and provide:

• Your order number
  
• The complete, unedited package-opening video
  
• Clear photographs of the product and reported issue
  
• Photographs of the packaging and shipping label
  
• A brief description of the concern The product must remain unused, unworn, and in its original
  packaging.

Once the opening video and supporting information have been reviewed, an approved claim may be resolved through a replacement, store credit, or refund, depending on the issue and product availability.

Products returned without prior approval will not be accepted.

Minor variations in colour, texture, finish, stone placement, oxidization, or design details are not considered defects. Slight colour differences may also occur due to lighting, photography, and individual
screen settings.

Shipping charges are non-refundable unless the product is confirmed to be defective, damaged, or incorrect.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Ratnaura brings together the richness of Indian-inspired artistry and the simplicity of contemporary design. Our collections are thoughtfully curated for women who want jewelry that feels meaningful, versatile, and relevant to modern life.

The name Ratnaura combines Ratna, meaning a precious jewel, with Aura, representing the unique presence and energy carried by every woman.

For order assistance, product questions, or general inquiries, contact us at:

Email: ratnaura9@gmail.com

Instagram: @ratnaura_jewelry

We aim to respond within 3 business days.