Privacy policy

PRIVACY POLICY

Last updated: August 7, 2026

Ratnaura ("Ratnaura," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us.

Ratnaura is an independently owned jewelry business based in Canada. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, communicate with us, or otherwise interact with Ratnaura.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Ratnaura, we may collect the following types of personal information:

Information You Provide to Us

When you place an order, contact us, subscribe to communications, or otherwise interact with our website, we may collect information such as:

• Your name
• Billing and shipping address
• Email address
• Telephone number
• Order and purchase information
• Product preferences
• Messages or enquiries you send to us
• Reviews, feedback, or other content you voluntarily provide
• Marketing preferences

Payment Information

When you make a purchase, your payment information may be collected and processed by Shopify and/or the payment provider used to complete your transaction.

Ratnaura does not generally receive or store your complete credit or debit card number. Payment information is handled by the applicable payment service provider in accordance with its own privacy and security practices.

Information Collected Automatically

When you visit our website, certain information may automatically be collected through Shopify, cookies, and similar technologies, including:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Referring website
• Approximate location derived from your IP address
• Date and time of your visit
• How you interact with our website

This information helps us understand how visitors use our website and improve the shopping experience.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process, fulfill, and deliver your orders
• Process payments and refunds
• Send order confirmations, shipping updates, and other transaction-related communications
• Respond to questions, requests, or customer-service enquiries
• Manage returns, exchanges, or other customer-service matters
• Prevent fraud, misuse, or unauthorized transactions
• Maintain the security and functionality of our website
• Improve our products, website, services, and customer experience
• Understand shopping and website trends
• Maintain business, accounting, tax, and transaction records
• Send promotional communications where you have provided consent or where otherwise permitted by law
• Comply with applicable legal and regulatory requirements

We aim to collect only the personal information reasonably necessary for the purposes described in this Privacy Policy.

3. SHOPIFY

Our online store is hosted by Shopify.

Shopify provides the e-commerce platform that allows us to display and sell our products and process orders.

When you use our website or make a purchase, Shopify may process certain personal information on our behalf in order to provide its services.

Shopify may also process information for its own permitted purposes in accordance with its applicable privacy terms and policies.

For more information about how Shopify handles personal information, you may review Shopify's privacy information on its website.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to help the website function properly and improve your browsing experience.

Cookies may be used for purposes such as:

• Remembering items in your shopping cart
• Maintaining website functionality
• Remembering your preferences
• Understanding website performance and traffic
• Preventing fraud and improving security
• Measuring the effectiveness of marketing, where applicable

Depending on the services we enable on our website in the future, certain analytics or advertising providers may also place cookies or similar technologies on your device.

You can control or disable certain cookies through your browser settings. Please note that disabling certain cookies may affect how some parts of our website function.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

5. MARKETING COMMUNICATIONS

If you choose to subscribe to Ratnaura emails, text messages, promotions, product updates, or other marketing communications, we may use the contact information you provide for those purposes.

We will send commercial electronic communications in accordance with applicable Canadian anti-spam requirements.

You can withdraw your consent or unsubscribe from marketing communications at any time by:

• Using the unsubscribe link included in an email;
• Following the opt-out instructions provided in a communication; or
• Contacting us directly.

Please note that even if you unsubscribe from marketing messages, we may still send you non-promotional communications that are necessary to complete an order or provide customer service.

6. HOW WE SHARE PERSONAL INFORMATION

We do not sell your personal information in the ordinary meaning of selling customer information for money.

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

Shopify

To host and operate our online store and facilitate transactions.

Payment Providers

To securely process payments, refunds, and financial transactions.

Shipping and Delivery Providers

We may provide information such as your name, shipping address, email address, phone number, and relevant order information to postal services, couriers, fulfillment providers, or other delivery partners so your order can be delivered.

Technology and Service Providers

We may use third-party companies that assist us with services such as:

• Website hosting
• Website functionality
• Customer support
• Email communications
• Analytics
• Fraud prevention
• Accounting
• Marketing
• Order management

We only share information reasonably necessary for those providers to perform the applicable services.

 

Legal Requirements

We may disclose personal information where reasonably necessary to:

• Comply with applicable laws or regulations
• Respond to lawful requests, court orders, or legal processes
• Protect our legal rights
• Prevent or investigate fraud or security concerns
• Protect Ratnaura, our customers, or others

Business Changes

If Ratnaura is involved in a sale, restructuring, financing, acquisition, or transfer of all or part of the business, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.

7. INTERNATIONAL PROCESSING AND TRANSFERS

Although Ratnaura is based in Canada, some of the companies that provide services to us, including Shopify and other technology or service providers, may process or store personal information outside Canada.

As a result, your information may be subject to the laws of the jurisdiction where it is processed or stored and may, where legally required, be accessible to courts, law-enforcement agencies, regulatory authorities, or governments in those jurisdictions.

We take reasonable steps to select service providers that maintain appropriate privacy and security practices.

8. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purposes for which it was collected
• Maintain business and transaction records
• Provide customer service
• Resolve disputes
• Detect or prevent fraud
• Meet tax, accounting, legal, or regulatory obligations

When personal information is no longer reasonably required, we may delete, destroy, or anonymize it, subject to applicable legal requirements.

9. SECURITY OF YOUR INFORMATION

We take reasonable administrative, organizational, and technical measures designed to protect personal information against:

• Unauthorized access
• Loss
• Theft
• Misuse
• Unauthorized disclosure
• Alteration

We also rely on established third-party providers, including Shopify and applicable payment providers, for parts of our website, transaction, and payment infrastructure.

However, no online system, electronic transmission, or data-storage method can be guaranteed to be completely secure.

10. YOUR PRIVACY RIGHTS

Depending on applicable law and your location, you may have the right to:

• Request information about the personal information we hold about you
• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Withdraw consent to certain uses of your information, subject to legal or contractual restrictions
• Ask questions or raise concerns about how we handle your personal information

We may need to verify your identity before responding to certain privacy requests.

Some information may need to be retained even after a request for deletion or withdrawal of consent where retention is required or permitted for legal, accounting, fraud-prevention, contractual, or other legitimate purposes.

To make a privacy request, please contact us using the information provided under Contact Us below.

11. CHILDREN'S PRIVACY

Our website and products are intended for general consumers and are not specifically directed toward children.

We do not knowingly seek to collect personal information directly from children without appropriate authorization where required by law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social-media platforms, or other online services.

Ratnaura is not responsible for the privacy, security, or content practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party website you visit.

13. SOCIAL MEDIA

If you interact with Ratnaura through platforms such as Instagram, Facebook, Pinterest, TikTok, or other social-media services, those platforms may independently collect or process information about you.

Information collected directly by those platforms is governed by their respective privacy policies.

If you communicate directly with Ratnaura through social media, we may use the information you provide to respond to your enquiry, assist with an order, or otherwise communicate with you.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

• Changes to our business practices
• New website features or services
• Changes to third-party providers
• Changes to applicable laws or regulatory requirements

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically.

15. CONTACT US

Ratnaura is responsible for the personal information under its control.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact:

Ratnaura Email: ratnaura9@gmail.com

We will review and respond to privacy-related enquiries in accordance with applicable law.